Is the customer always wrong at polyhedric.com?

I asked sales@polyhedric.com some questions, including whether it is
possible to run Wavmaker from the CD-ROM or whether I needed to
install all the wav library to disk. I was told to read the docs,
along with a suggestion I was personally defective and not worth
attempting to sell something to, but a search on "CD-ROM" seems to
indicate it isn't in the docs. I know I'm not the most adept person
in the world for sorting out how run software which is new to me, but
this strikes me as ridiculous. Is it just me, or do they have an
attitude?

Your information indicates clearly that they are the pits! I directed
client services for a vertical-market software company for four of
the six years I worked there. I was in charge of the 800 tech support
hotline. We were nice to people who called us up spouting four-letter
words and calmed them down. Fixed their problems with a smile.

That is good customer service. We were nice to intelligent users,
idiots and nasty, raunchy, mean people alike. What you got is the
other end of the spectrum. He should be placed in the WTC rubble and
left there.

Almost half-seriously minus a syntonic comma,

Bob

--- In tuning@y..., genewardsmith@j... wrote:
> I asked sales@p... some questions, including whether it is
> possible to run Wavmaker from the CD-ROM or whether I needed to
> install all the wav library to disk. I was told to read the docs,
> along with a suggestion I was personally defective and not worth
> attempting to sell something to, but a search on "CD-ROM" seems to
> indicate it isn't in the docs. I know I'm not the most adept person
> in the world for sorting out how run software which is new to me,
but
> this strikes me as ridiculous. Is it just me, or do they have an
> attitude?

>From: BobWendell@technet-inc.com
>Date: Wed, Sep 12, 2001, 5:24 PM

> He should be placed in the WTC rubble and left there.

> Almost half-seriously minus a syntonic comma,

> Bob

Sorry folks but I simply can't handle this stuff. Time
to unsubscribe.

Mr. Wendell, please consider removing the text about
your christian church ministries and your playing the
role of Jesus from your group's web site. In light of
your remark, your biography is extremely offensive.

- Jeff