Re: [Ticket#2013111310001911] Creating Custom Tunings

Hello Rocky,

I have figured out from your lack of response for months now that Native
Instruments does not care if I remain a customer. I will not be upgrading
Absynth. And once the rational way of microtuning Kontakt is destroyed I
won't be upgrading that anymore as well.

As I understand it FM 8 no longer supports microtuning now also. I have no
reason to purchase a native instruments bundle.

I'm pretty shocked at the way my ticket was dropped, even the lack of how
to do a clean uninstall and go back to a working version of Absynth was
ignored.

My website only gets about 5k uniques a month but it is composed of mostly
microtonal composer like me. I used to feature your products. I can't do
that if your products use witchcraft to retune to something other than 12
equal.

It was nice while it lasted... At least Garritan accepts scala tuning files
without a fuss and cost way less than NI for close to the same quality. So
I can continue my work no matter what bizarre decisions your company makes
with respect to alternate tuning support.

Now it's time to take this saga to my fellow microtonalists.

Former Native Instruments Customer

Chris Vaisvil, composer

Vaisvil Compositions, LLC

www.chrisvaisvil.com

On Thursday, January 23, 2014, Chris Vaisvil <chrisvaisvil@...> wrote:

> Hello Rocky,
>
> Has my ticket been dropped? It has been a very long time since I have
> heard from NI
>
> Chris
>
> On Monday, January 6, 2014, Chris Vaisvil <chrisvaisvil@...> wrote:
>
> Hello Rocky,
>
> Can I ask what the status of my ticket is?
>
> Thanks,
>
> Chris
>
> On Tuesday, December 17, 2013, Chris Vaisvil wrote:
>
> Rocky,
>
> As best as I can recall I tried the version before the one I had installed
> and then went back about a year. I'm pretty sure the tuning still didn't
> work (but I know it used to!! I have pieces using it) and the older version
> took away the expansion packs. I have attached a jpeg of the versions I
> have on my hard drive in case someone says - that is the one he wants.
>
> Honestly, if I could just have the tunings I requested it would go a long
> way to giving me something useful to use. To try to figure out all of those
> tunings with the present system is really daunting. And just in case some
> one suggests I wouldn't use them - look here:
>
> My microtonal music sorted by tuning:
>
> http://micro.soonlabel.com/
>
> There is a pack of tunings that is popular in the community here:
> http://www.huygens-fokker.org/scala/downloads.html
>
> go to the bottom - 4,200 tunings in an archive. Actually NI would do well
> in our community to support this format like Pianoteq and Zeta+ and many
> other soft synths (and even some hardware tuners) do.
>
> Chris
>
>
> On Tue, Dec 17, 2013 at 8:28 PM, Chris Vaisvil <chrisvaisvil@...>wrote:
>
> I can't remember which ones I tried.
>
>
> On Tue, Dec 17, 2013 at 1:08 PM, NI-Ticket-System <
> ni-support@native-instruments.com> wrote:
>
> Hello Chris Vaisvil,
>
> Which previous software-versions did you try to install?
> >
>
> Rocky
> Native Instruments Support Team
>
> Native Instruments North America, Inc.
> 6725 Sunset Boulevard
> 5th Floor
> Los Angeles, CA 90028
> USA
> http://www.native-instruments.com/
>
> ***
>
> Also check our extensive Knowledge Base for answers to common questions
> about
> NATIVE INSTRUMENTS products:
>
> http://www.native-instruments.com/knowledge/
>
> ***
>
> KOMPLETE 9 - the NI instruments and effects collection
> => http://www.native-instruments.com/en/komplete/
>
> TRAKTOR KONTROL S4 - the ultimate integrated DJ system
> => http://www.native-instruments.com/traktor-kontrol-s4
>
> ->>>>>> NATIVE INSTRUMENTS - The Future of Sound<<<<<<-
>
> Registergericht: Amtsgericht Charlottenburg
> Registernummer: HRB 72458
> UST.-ID.-Nr. DE 20 374 7747
>
> Geschäftsführung: Daniel Haver (CEO), Mate Galic
>
> Chris Vaisvil <chrisvaisvil@...> wrote:
>
> > Then how do I downgrade? I tried installing a minor couple versions
> > previous but ran into the same problem with tuning. I need a clean
> > uninstall.
> >
> > And is it possible to downgrade and retain the twilight sounds?
> >
> > Lastly, this has the effect of making me very wary of upgrading or
> > purchasing absynth in the future.
> >
> > Chris
> >
> > On Monday, December 16, 2013, NI-Ticket-System wrote:
> >
> > > Hello Chris Vaisvil,
> > >
> > > Sorry, but no. This issue would most likely not be resolved until a new
> > > update-
> > > version of Absynth 5 is released. The Absynth 5 development team does
> not
> > > share
> > > the software release schedule with Technical Support. Please check
> when a
> > > new
> > > software version update is released, to see if the issue you are
> > > describing has
> > > been resolved or not.
> > >
> > > Please note, that you may submit a formal improvement request for
> Absynth
> > > 5 Here:
> > >
> > >
> <http://www.native-instruments.com/forum/forumdisplay.php?136-Feature->
>
>

Hi Chris,

What exactly is giving you trouble with tuning Absynth, Kontakt and FM8?
I have the latest "try before you buy" versions and can do micrtotuning
on them all without any trouble by exporting to the correct format
tuning files from Scala.

-Marcel

> Hello Rocky,
>
>
> I have figured out from your lack of response for months now that
> Native Instruments does not care if I remain a customer. I will not be
> upgrading Absynth. And once the rational way of microtuning Kontakt is
> destroyed I won't be upgrading that anymore as well.
>
> As I understand it FM 8 no longer supports microtuning now also. I
> have no reason to purchase a native instruments bundle.
>
> I'm pretty shocked at the way my ticket was dropped, even the lack of
> how to do a clean uninstall and go back to a working version of
> Absynth was ignored.
>
> My website only gets about 5k uniques a month but it is composed of
> mostly microtonal composer like me. I used to feature your products. I
> can't do that if your products use witchcraft to retune to something
> other than 12 equal.
>
> It was nice while it lasted... At least Garritan accepts scala tuning
> files without a fuss and cost way less than NI for close to the same
> quality. So I can continue my work no matter what bizarre decisions
> your company makes with respect to alternate tuning support.
>
> Now it's time to take this saga to my fellow microtonalists.
>
> Former Native Instruments Customer
>
> Chris Vaisvil, composer
>
> Vaisvil Compositions, LLC
>
> www.chrisvaisvil.com <http://www.chrisvaisvil.com>
>
> On Thursday, January 23, 2014, Chris Vaisvil <chrisvaisvil@gmail.com
> <mailto:chrisvaisvil@...>> wrote:
>
> Hello Rocky,
>
> Has my ticket been dropped? It has been a very long time since I
> have heard from NI
>
> Chris
>
> On Monday, January 6, 2014, Chris Vaisvil <chrisvaisvil@...>
> wrote:
>
> Hello Rocky,
>
> Can I ask what the status of my ticket is?
>
> Thanks,
>
> Chris
>
> On Tuesday, December 17, 2013, Chris Vaisvil wrote:
>
> Rocky,
>
> As best as I can recall I tried the version before the one
> I had installed and then went back about a year. I'm
> pretty sure the tuning still didn't work (but I know it
> used to!! I have pieces using it) and the older version
> took away the expansion packs. I have attached a jpeg of
> the versions I have on my hard drive in case someone says
> - that is the one he wants.
>
> Honestly, if I could just have the tunings I requested it
> would go a long way to giving me something useful to use.
> To try to figure out all of those tunings with the present
> system is really daunting. And just in case some one
> suggests I wouldn't use them - look here:
>
> My microtonal music sorted by tuning:
>
> http://micro.soonlabel.com/
>
> There is a pack of tunings that is popular in the
> community here:
> http://www.huygens-fokker.org/scala/downloads.html
>
> go to the bottom - 4,200 tunings in an archive. Actually
> NI would do well in our community to support this format
> like Pianoteq and Zeta+ and many other soft synths (and
> even some hardware tuners) do.
>
> Chris
>
>
> On Tue, Dec 17, 2013 at 8:28 PM, Chris Vaisvil
> <chrisvaisvil@...> wrote:
>
> I can't remember which ones I tried.
>
>
> On Tue, Dec 17, 2013 at 1:08 PM, NI-Ticket-System
> <ni-support@native-instruments.com> wrote:
>
> Hello Chris Vaisvil,
>
> Which previous software-versions did you try to
> install?
> >
>
> Rocky
> Native Instruments Support Team
>
> Native Instruments North America, Inc.
> 6725 Sunset Boulevard
> 5th Floor
> Los Angeles, CA 90028
> USA
> http://www.native-instruments.com/
>
> ***
>
> Also check our extensive Knowledge Base for
> answers to common questions about
> NATIVE INSTRUMENTS products:
>
> http://www.native-instruments.com/knowledge/
>
> ***
>
> KOMPLETE 9 - the NI instruments and effects collection
> => http://www.native-instruments.com/en/komplete/
>
> TRAKTOR KONTROL S4 - the ultimate integrated DJ system
> =>
> http://www.native-instruments.com/traktor-kontrol-s4
>
> ->>>>>> NATIVE INSTRUMENTS - The Future of
> Sound<<<<<<-
>
> Registergericht: Amtsgericht Charlottenburg
> Registernummer: HRB 72458
> UST.-ID.-Nr. DE 20 374 7747
>
> Geschäftsführung: Daniel Haver (CEO), Mate Galic
>
> Chris Vaisvil <chrisvaisvil@...> wrote:
>
> > Then how do I downgrade? I tried installing a
> minor couple versions
> > previous but ran into the same problem with
> tuning. I need a clean
> > uninstall.
> >
> > And is it possible to downgrade and retain the
> twilight sounds?
> >
> > Lastly, this has the effect of making me very
> wary of upgrading or
> > purchasing absynth in the future.
> >
> > Chris
> >
> > On Monday, December 16, 2013, NI-Ticket-System
> wrote:
> >
> > > Hello Chris Vaisvil,
> > >
> > > Sorry, but no. This issue would most likely
> not be resolved until a new
> > > update-
> > > version of Absynth 5 is released. The Absynth
> 5 development team does not
> > > share
> > > the software release schedule with Technical
> Support. Please check when a
> > > new
> > > software version update is released, to see if
> the issue you are
> > > describing has
> > > been resolved or not.
> > >
> > > Please note, that you may submit a formal
> improvement request for Absynth
> > > 5 Here:
> > >
> > >
>
>

Hi Rocky,

Someone from the community helped - my thanks to Marcel de Velde, and I
apologize for my rant to everyone else except Native Instrument support.
I'm glad I spoke up, embarrassing as it is to express such
frustration, since I was able to get help, finally, after so many months.

Chris

On Monday, March 10, 2014, Chris Vaisvil
<chrisvaisvil@...<javascript:_e(%7B%7D,'cvml','chrisvaisvil@...');>>
wrote:

> Hello Rocky,
>
> I have figured out from your lack of response for months now that Native
> Instruments does not care if I remain a customer. I will not be upgrading
> Absynth. And once the rational way of microtuning Kontakt is destroyed I
> won't be upgrading that anymore as well.
>
> As I understand it FM 8 no longer supports microtuning now also. I have no
> reason to purchase a native instruments bundle.
>
> I'm pretty shocked at the way my ticket was dropped, even the lack of how
> to do a clean uninstall and go back to a working version of Absynth was
> ignored.
>
> My website only gets about 5k uniques a month but it is composed of mostly
> microtonal composer like me. I used to feature your products. I can't do
> that if your products use witchcraft to retune to something other than 12
> equal.
>
> It was nice while it lasted... At least Garritan accepts scala tuning
> files without a fuss and cost way less than NI for close to the same
> quality. So I can continue my work no matter what bizarre decisions your
> company makes with respect to alternate tuning support.
>
> Now it's time to take this saga to my fellow microtonalists.
>
> Former Native Instruments Customer
>
> Chris Vaisvil, composer
>
> Vaisvil Compositions, LLC
>
> www.chrisvaisvil.com
>
> On Thursday, January 23, 2014, Chris Vaisvil <chrisvaisvil@...>
> wrote:
>
> Hello Rocky,
>
> Has my ticket been dropped? It has been a very long time since I have
> heard from NI
>
> Chris
>
> On Monday, January 6, 2014, Chris Vaisvil <chrisvaisvil@...> wrote:
>
> Hello Rocky,
>
> Can I ask what the status of my ticket is?
>
> Thanks,
>
> Chris
>
> On Tuesday, December 17, 2013, Chris Vaisvil wrote:
>
> Rocky,
>
> As best as I can recall I tried the version before the one I had installed
> and then went back about a year. I'm pretty sure the tuning still didn't
> work (but I know it used to!! I have pieces using it) and the older version
> took away the expansion packs. I have attached a jpeg of the versions I
> have on my hard drive in case someone says - that is the one he wants.
>
> Honestly, if I could just have the tunings I requested it would go a long
> way to giving me something useful to use. To try to figure out all of those
> tunings with the present system is really daunting. And just in case some
> one suggests I wouldn't use them - look here:
>
> My microtonal music sorted by tuning:
>
> http://micro.soonlabel.com/
>
> There is a pack of tunings that is popular in the community here:
> http://www.huygens-fokker.org/scala/downloads.html
>
> go to the bottom - 4,200 tunings in an archive. Actually NI would do well
> in our community to support this format like Pianoteq and Zeta+ and many
> other soft synths (and even some hardware tuners) do.
>
> Chris
>
>
> On Tue, Dec 17, 2013 at 8:28 PM, Chris Vaisvil <chrisvaisvil@...>wrote:
>
> I can't remember which ones I tried.
>
>
> On Tue, Dec 17, 2013 at 1:08 PM, NI-Ticket-System <
> ni-support@...> wrote:
>
> Hello Chris Vaisvil,
>
> Which previous software-versions did you try to install?
> >
>
> Rocky
> Native Instruments Support Team
>
> Native Instruments North America, Inc.
> 6725 Sunset Boulevard
> 5th Floor
> Los Angeles, CA 90028
> USA
> http://www.native-instruments.com/
>
> ***
>
> Also check our extensive Knowledge Base for answers to common questions
> about
> NATIVE INSTRUMENTS products:
>
> http://www.native-instruments.com/knowledge/
>
> ***
>
> KOMPLETE 9 - the NI instruments and effects collection
> => http://www.native-instruments.com/en/komplete/
>
> TRAKTOR KONTROL S4 - the ultimate integrated DJ system
> => http://www.native-instruments.com/traktor-kontrol-s4
>
> ->>>>>> NATIVE INSTRUMENTS - The Future of Sound<<<<<<-
>
> Registergericht: Amtsgericht Charlottenburg
> Registernummer: HRB 72458
> UST.-ID.-Nr. DE 20 374 7747
>
> Geschäftsführung: Daniel Haver (CEO), Mate Galic
>
> Chris Vaisvil <chrisvaisvil@...> wrote:
>
> > Then how do I downgrade? I tried installing a minor couple versions
> > previous but ran into the same problem with tuning. I need a clean
> > uninstall.
> >
> > And is it possible to downgrade and retain the twilight sounds?
> >
> > Lastly, this has the effect of making me very wary of upgrading or
> > purchasing absynth in the future.
> >
> > Chris
> >
> > On Monday, December 16, 2013, NI-Ticket-System wrote:
> >
> > > Hello Chris Vaisvil,
> > >
> > > Sorry, but no. This issue would most likely not be resolved until a new
> > > update-
> > > version of Absynth 5 is released. The Absynth 5 development team does
> not
> > > share
> > > the software release schedule with Technical Support. Please check
> when a
> > >
>
>